The Houston Zoo has a comprehensive set of policies in place to ensure the safety and enjoyment of its guests and the well-being of its animal residents. As a zoo touring enthusiast, it’s essential to familiarize yourself with these policies before your visit to make the most of your experience.
Pet Policy
One of the most important policies at the Houston Zoo is the pet policy. Pets, including emotional support animals, assistance animals, or companion animals, are not allowed on the premises, with the exception of service animals under the care of their owners. This policy is in place to protect the safety and well-being of the animals and to ensure a comfortable experience for all visitors.
Personal Property
The Houston Zoo does not offer storage for personal property during your visit. Guests are advised to keep their belongings with them at all times, as the zoo cannot be held responsible for any lost or stolen items.
Food and Beverages
Guests are allowed to bring their own food, drinks, and coolers to the Houston Zoo. However, certain items, such as glass containers, alcohol, and plastic straws, are prohibited for the safety of the animals.
Strollers and Wagons
While strollers, wagons, and coolers are generally permitted at the Houston Zoo, they are not allowed in the Galápagos Islands exhibit. This policy is in place to ensure the safety and comfort of all visitors in that particular exhibit.
Security
The Houston Zoo has a strict security policy in place to protect its guests and animals. Prohibited items include weapons, bikes, scooters, skates, and skateboards. Additionally, the zoo is a smoke and vape-free facility.
Reservations and Tickets
All non-member guests are required to make online reservations before visiting the Houston Zoo. Tickets will not be sold on-site, and no refunds or exchanges are available.
Accessibility
The Houston Zoo offers wheelchair and motorized scooter rentals, with a $5 discount for members on motorized scooter rentals. This ensures that all visitors can enjoy the zoo’s exhibits and attractions.
Lost Items
If you happen to lose an item during your visit, you should report it to the zoo staff. The zoo will make every effort to locate and return any lost items to their rightful owners.
Wi-Fi
The Houston Zoo offers free Wi-Fi in certain areas, including the Front Entrance Plaza, Cypress Circle concessions, and the Brown Education Center, allowing visitors to stay connected and share their experiences on social media.
Hours and Admission
The Houston Zoo is open from 9:00 a.m. to 5:00 p.m., with last entry at 4:00 p.m. The zoo is open seven days a week, providing ample opportunities for visitors to explore its exhibits and attractions.
By familiarizing yourself with the Houston Zoo’s policies, you can ensure a safe, enjoyable, and memorable experience for you and your loved ones. Remember to plan ahead, pack accordingly, and follow the guidelines to make the most of your visit to this incredible institution.