The Houston Zoo is a popular destination for families, nature enthusiasts, and animal lovers alike. As a visitor, you can expect exceptional customer service and a range of amenities to enhance your experience. In this blog post, we’ll dive into the various customer service offerings at the Houston Zoo, covering safety precautions, accessibility and rentals, contact and membership information, and additional services.

Safety Precautions

Ensuring the safety of its guests is a top priority for the Houston Zoo. Here are some key safety measures in place:

1. Personal Items: The zoo does not offer storage for personal belongings due to space limitations. Visitors are advised to keep their items with them at all times.
2. Prohibited Items: To protect the animals and other guests, the zoo prohibits the following items: pets (except service animals), glass containers, weapons, alcohol, bikes, scooters, skates, and inflatable objects.
3. Weather Conditions: The Houston Zoo remains open rain or shine, but in the event of severe weather that poses a safety risk, the zoo will announce closures on its website and social media channels.

Accessibility and Rentals

The Houston Zoo strives to be accessible to all visitors, offering the following services:

1. Wheelchair and Motorized Scooter Rentals: Guests can rent wheelchairs and motorized scooters for a fee. Members receive a $5 discount on motorized scooter rentals. Operators must be 18 years or older, and children are not allowed to ride on the operator’s lap.
2. Strollers and Coolers: While strollers are permitted throughout the zoo, they are not allowed in the Galápagos Islands exhibit for safety and comfort reasons. Coolers are also not permitted in this exhibit.

Contact and Membership Information

Staying connected with the Houston Zoo is easy, with the following options:

1. Membership: For questions about memberships, visitors can email [email protected] or call 713-533-6535. Memberships can be purchased online and offer various benefits, including free admission and discounts on additional tickets and special events.
2. Discounts: Information on discounts, such as Free Zoo Days, student, military, and Lone Star discounts, can be found on the Prices and Discounts page. Guests can contact the call center at 713-533-6500 for more details.
3. Lost and Found: Visitors can report lost items by filling out a form, and the zoo will contact them if the item is found.

Additional Services

The Houston Zoo provides several additional services to enhance the visitor experience:

1. Free Wi-Fi: Guests can access free Wi-Fi in the Front Entrance Plaza, Cypress Circle concessions area, and the Brown Education Center.
2. Event Rentals: The zoo offers event rentals for corporate and social events. Interested parties can submit an inquiry form, and a zoo event specialist will respond with more information.

General Information

To help plan your visit, the Houston Zoo provides the following general information:

1. Hours and Prices: The zoo’s hours and prices can be found on its website, along with information on parking and directions.
2. Special Experiences: The Houston Zoo offers a variety of animal encounters and other special experiences that can be booked through its website.

By understanding the customer service offerings at the Houston Zoo, visitors can ensure a memorable and safe experience as they explore the wonders of the animal kingdom. Whether it’s navigating the zoo’s safety precautions, taking advantage of accessibility services, or accessing additional amenities, the Houston Zoo is committed to providing exceptional customer service to all its guests.

Reference:
– Houston Zoo Website