Denver Zoo Guest Services provides a wide range of support and information to ensure visitors have a memorable and enjoyable experience. From contact details and operating hours to accessibility features and community partnerships, this comprehensive guide covers everything you need to know about navigating the Denver Zoo as a guest.

Contact Information

Guests can reach the Denver Zoo Guest Services team through various channels:

• Email: [email protected]
• Phone: 720-337-1400
• Chat: Available on the Denver Zoo website and mobile app
• Mailing Address: 2300 Steele Street, Denver, CO 80205-4899
• GPS Navigation Address: 2300 Steele Street, Denver, CO 80205

Operating Hours for Guest Care

The Denver Zoo Guest Services team is available to assist visitors seven days a week, from 9:00 a.m. to 4:00 p.m. All inquiries will receive a response within 48 hours.

Ticket Donations

Charitable organizations can request a donation of general admission tickets for their fundraising events by emailing [email protected].

Membership

Visitors can purchase or renew their Denver Zoo membership online, by phone at 720-337-1400, or in person at the Concierge located inside the Main Entrance. Memberships are valid for one full year from the date of purchase and offer a range of privileges, including free daytime admission, train and carousel vouchers, food and merchandise discounts, and access to exclusive members-only hours.

Accessibility

The Denver Zoo is a Certified Autism Center™ (CAC), ensuring that at least 80% of its staff is highly trained and certified in autism awareness. The zoo also provides a Sensory Guide to help visitors plan their visit and decide which areas are best for their group, considering noise levels, visual stimulation, and tactile components.

Job Opportunities

The Denver Zoo is currently hiring for the position of Seasonal Guest Services Representative. This role involves providing welcoming guest service, conducting admission and sales, and supporting various projects and activities. The hourly rate for this position is $17.29.

General Information

• Admission Prices:
• Adults (16-64): $25.20
• Seniors (65+): $22.05
• Youth (3-15): $18.90
• Youth 2 and Under: Free
• Food and Beverages: Available at various restaurants and food carts throughout the zoo, with online ordering available.
• Restrooms: Located throughout the zoo, with assistance available from security officers or employees if needed.

FAQs

• Visit Duration: Average visit time is one to three hours, but guests can stay as long as they like.
• Best Time to Visit: Recommended to arrive early in the day or in the early afternoon, as mid-morning to noon is often the busiest time.
• Weapons Policy: Prohibits the use, possession, carrying, display, or distribution of weapons on zoo grounds, except as stated in the policy.

Community Partnerships

The Denver Zoo collaborates with various educational and corporate partners:

• Educational Partnerships: Schools and teachers can establish partnerships by contacting [email protected].
• Corporate Partnerships: Information available by emailing Danny Hastings at [email protected] or calling 720-337-1559.

Media and Filming

Media inquiries can be directed to Jake Kubié, Director of Integrated Communications, at [email protected] or 720-337-1644.

Support the Zoo

Visitors can support the Denver Zoo through donations, wills, and estate planning:

• Donations: Contact Alyssa Goedeker at [email protected] or 720-337-1460 for incoming donations, gifts, and memorials.
• Wills and Estate Planning: Contact Josie Stewart at [email protected] or 720-337-1463 for information on wills, estate planning, and the Wildlife Heritage Society.

Vendor Opportunities

The Denver Zoo uses the Rocky Mountain E-Purchasing System, operated by BidNet Direct, for bidding opportunities and vendor partnerships.

Learning Experiences

The Denver Zoo offers a variety of educational programs and experiences:

• Field Trips and School Programs: Available for Pre-K to 12th grade students, with information available on the School Field Trip page or by emailing [email protected].
• Summer Camps and Mini-Camps: Information available by emailing [email protected].
• Student Inquiries and Research Requests: Students can send 3-5 questions via email to [email protected], with responses aimed to be provided within 10 business days.

Gift Shop

The Kibongi Market, the Denver Zoo’s gift shop, is open during regular zoo hours, with online purchases available on the Kibongi Market website.

Community Engagement

The Denver Zoo offers various programs and opportunities for the community:

• Scout Programs: Information available on the Scout Programs page or by emailing [email protected].
• Youth and Teen Programs: Denver Zoo is working to build new experiences for youth and teens, with updates available on the website.

Media and News

Visitors can stay up-to-date with the latest news and stories from the Denver Zoo through the following channels:

• Zoo Tales: Latest news and stories available on the Denver Zoo website.
• Media Room: Information on media and filming policies available on the website.

Employment

The Denver Zoo is currently hiring for the position of Seasonal Guest Services Representative. The job description and application process are available on the Denver Zoo website.

Miscellaneous

• Denver Zoo App: Available for iOS and Android, allowing guests to chat with the Guest Care team.
• Denver Zoo Directory: Contact information and services available on the Denver Zoo website.

By understanding the comprehensive services and resources offered by the Denver Zoo Guest Services, visitors can plan their zoo experiences with ease and ensure a seamless and enjoyable visit.

References

1. Denver Zoo. (n.d.). Contact. Retrieved from https://denverzoo.org/contact/
2. Talentify. (n.d.). Seasonal Guest Services Representative – Denver Zoo. Retrieved from https://www.talentify.io/job/seasonal-guest-services-representative-denver-colorado-denver-zoo-seaso001492
3. Denver Zoo. (n.d.). FAQ (Frequently Asked Questions). Retrieved from https://denverzoo.org/faq/
4. Denver Zoo. (n.d.). Membership FAQs. Retrieved from https://denverzoo.org/membership-faqs/
5. Denver Zoo. (n.d.). Accessibility at Denver Zoo. Retrieved from https://denverzoo.org/accessibility/.