Chester Zoo is committed to ensuring that all visitors, regardless of their abilities, have an amazing day. This comprehensive guide covers the various accessibility features available at the zoo, including cost and rates, mobility options, assistance dogs, hidden disabilities, sensory experiences, and more.
Cost and Rates
Visitors with disabilities may admit one accompanying carer free of charge when they pay for a full price Adult, Student or Child ticket type. Free carer tickets can be collected from the Ticket Sales windows upon presentation of supporting documents such as a Disability Allowance Letter, PIP letter, Access Pass, or any other appropriate supporting documentation as issued by your local council.
Mobility
Chester Zoo offers the following mobility options:
- Free disabled parking at the main entrance
- Accessible pathways
- Free wheelchair and electric scooter hire with a refundable deposit of £25
- Pre-booking is essential for wheelchair and scooter hire, and they cannot be hired on the day
- Accessible toilet facilities are available across the zoo site, including a changing places facility inside the Jubilee toilets with a hoist, adjustable bed, and sink
Assistance Dogs
Assistance dogs who are registered with an accredited training provider are welcome on site. However, assistance dogs in training are not permitted. Owners are responsible for keeping assistance dogs on a lead at all times and under strict control, as some animals may become spooked. Owners are also responsible for cleaning up after their dogs if any incidents occur.
Hidden Disabilities
Chester Zoo acknowledges the Sunflower Scheme and has many staff members trained to recognize the symbol and offer assistance where needed. They also offer assistance for visitors who have particular issues with queueing.
Sensory Experiences
Chester Zoo offers multi-sensory experiences and an amazing array of sounds and smells. Daily animal talks with Zoo Rangers help visitors discover cool stuff about some of the most endangered and exotic animals in the world.
Accessibility Map
Chester Zoo provides an accessibility map to guide visitors with disabilities. This map highlights areas where assistance dogs are not permitted and areas with steep gradients that may require assistance.
Pre-booking
Pre-booking is essential for wheelchair and scooter hire, as well as for group visits tailored to visitors with disabilities.
Chester Zoo’s commitment to accessibility ensures that all visitors can enjoy the wonders of the zoo, regardless of their abilities. By offering a range of mobility options, accommodating assistance dogs, and providing sensory experiences, the zoo aims to create an inclusive and enjoyable experience for everyone.