If you’ve misplaced your Brookfield Zoo membership card, don’t worry – there’s a simple process to obtain a replacement. This comprehensive guide will walk you through the steps to replace your lost card and ensure you can continue enjoying all the benefits of your Brookfield Zoo membership.
Replacing Your Lost Brookfield Zoo Membership Card
Visit the Guest Relations Booth
The first step to replace your lost Brookfield Zoo membership card is to visit the Guest Relations Booth, located at either the main entrance or the south entrance of the zoo. The friendly staff at the booth can assist you with the replacement process.
Contact the Membership Department
If you prefer, you can also call the Brookfield Zoo Membership Department at (708) 688-8341. The department is available seven days a week, from 9 a.m. to 3 p.m., to answer your questions and guide you through the replacement process.
Provide Identification
To ensure the security of your membership benefits, you’ll need to provide identification with your name and address, matching the information on your membership record. This step helps the zoo staff verify your identity and prevent unauthorized access to your account.
Accessing Membership Benefits Without a Card
Temporary Card
If you’ve recently purchased or renewed your Brookfield Zoo membership online, you can use the temporary card and tickets included with your membership until your permanent card arrives. These can be printed at home or displayed on your mobile device.
Member ID Number
Another option is to use your Brookfield Zoo member ID number to access your online account and retrieve your membership details. This can be especially helpful if you need to visit the zoo before your replacement card arrives.
Brookfield Zoo Membership Details
Membership Period
Brookfield Zoo memberships are valid for 12 months from the purchase month for a one-year membership and 24 months for a two-year membership.
Membership Levels
Brookfield Zoo offers a variety of membership levels, including Unlimited, Plus, Basic, and Senior. Each level comes with different benefits, such as free admission, parking, and discounts on attractions and events.
| Membership Level | Benefits |
|---|---|
| Unlimited | Free admission, parking, and discounts on attractions and events |
| Plus | Free admission, parking, and discounts on attractions and events |
| Basic | Free admission and discounts on attractions and events |
| Senior | Free admission, parking, and discounts on attractions and events for seniors (65+) |
Tax Deductibility
Some Brookfield Zoo membership levels, like the Sustaining Unlimited level, have a tax-deductible portion, while others are not tax-deductible. Be sure to check the details of your specific membership level.
Additional Membership Information
Membership Renewal
You can renew your Brookfield Zoo membership online, at the zoo, over the phone, or by mail. If you renew early, the new membership year will start after your old membership expires.
Membership Use
Brookfield Zoo membership cards are valid only for the member listed on the card and may not be loaned or given to anyone else to use.
Children’s Admission
Children under 18 can use their parents’ Brookfield Zoo membership card for free admission, but they must be accompanied by the named member or provide a photo ID if visiting without the member.
Guest Admission
Some Brookfield Zoo membership levels include free guest admission, which must be used with the named member.
For more information or assistance with your Brookfield Zoo membership, don’t hesitate to contact the Membership Department at (708) 688-8341 or visit the Brookfield Zoo website.
References:
– Brookfield Zoo Membership FAQ
– Brookfield Zoo Find Account
– Brookfield Zoo Membership