Brookfield Zoo is a renowned zoological park located in Brookfield, Illinois, offering visitors a unique and immersive experience with a wide variety of animal species. At the heart of this exceptional zoo experience are the dedicated Guest Services team, who work tirelessly to ensure that every visitor has a memorable and enjoyable visit.
Contacting Brookfield Zoo Guest Services
Guests can reach out to the Brookfield Zoo Guest Services team through various channels:
- Phone: (708) 688-8000
- TTY (for hearing-impaired): (708) 688-8981
- Email: Visitors can use the contact form available on the Brookfield Zoo website to reach out to the Guest Services team.
- Mailing Address: Brookfield Zoo Chicago, 3300 Golf Road, Brookfield, IL 60513
The Guest Services team is committed to providing prompt and efficient assistance to all visitors, ensuring that their questions, concerns, or requests are addressed in a timely and professional manner.
Accessibility Features at Brookfield Zoo
Brookfield Zoo is committed to ensuring that all visitors, regardless of their abilities, can fully enjoy the zoo’s offerings. The Guest Services team has implemented several accessibility features to enhance the experience for guests with special needs:
Visual Schedule Books
Visitors with communication disorders can access and print visual schedule books from the zoo’s website, which can help them navigate the various exhibits and activities.
Tactile Elements
Many of the zoo’s exhibits feature tactile elements, allowing guests with visual impairments to engage with the animals and their habitats through touch.
Assistive Listening Devices
Visitors can borrow assistive listening devices from the South Guest Relations building, ensuring that they can fully participate in educational presentations and guided tours.
Service Animals
Brookfield Zoo welcomes service animals, with specific guidelines and restrictions in place to ensure the safety and comfort of all guests.
Maps and Signage
Vision-impaired maps are available at the South Gate and North Guest reception buildings, providing detailed information about the zoo’s layout and exhibits.
Admission and Pricing at Brookfield Zoo
Brookfield Zoo offers a range of admission and pricing options to accommodate visitors of all ages and budgets:
General Admission Prices
- Adults: $24.95
- Seniors (65+): $15.95
- Children (3-11): $15.95
- Children 2 and under: Free
Free Admission Days
Brookfield Zoo offers free admission on Tuesdays, Thursdays, Saturdays, and Sundays from January to February, as well as Tuesdays and Thursdays from October to December.
Attraction Packages
Visitors can take advantage of discounted rates for in-park attractions, allowing them to explore the zoo’s various exhibits and experiences at a more affordable price.
Additional Resources at Brookfield Zoo
Brookfield Zoo’s Guest Services team is supported by a dedicated team of volunteers and docents, who assist guests and provide valuable information about the animals and the zoo’s conservation efforts.
Volunteers and Docents
With over 900 volunteers and docents, Brookfield Zoo’s Guest Services team is able to offer a personalized and informative experience to all visitors.
Share the Care Program
The Share the Care program allows individuals to symbolically adopt an animal at the zoo, supporting its care and conservation efforts. This program has over 4,500 participants, demonstrating the community’s commitment to the zoo’s mission.
By leveraging these resources and accessibility features, Brookfield Zoo’s Guest Services team ensures that every visitor, regardless of their abilities or background, can enjoy a truly exceptional and memorable experience at the zoo.
Conclusion
Brookfield Zoo’s Guest Services team is the backbone of the zoo’s operations, providing visitors with the support, resources, and accessibility features they need to fully immerse themselves in the wonders of the animal kingdom. Whether you’re planning a family outing, a school field trip, or a personal adventure, the dedicated Guest Services team at Brookfield Zoo is committed to making your visit a truly unforgettable experience.
References:
– Indeed. (2024). Brookfield Zoo Chicago Employee Reviews for Guest Service Agent.
– Brookfield Zoo. (n.d.). A Guide for our Guests With Disabilities.
– Brookfield Zoo. (n.d.). Sondra Katzen 708.688.8351 [email protected].
– Brookfield Zoo. (n.d.). Contact Us – Brookfield Zoo Chicago.
– Glassdoor. (2024). Brookfield Zoo Chicago Guest Services Jobs.