The Dudley Zoo Access Card is a program that recognizes access requirements for individuals with disabilities at various events, attractions, venues, and locations across the UK, including the Dudley Zoo. This comprehensive guide will explore the accessibility features, services, and accommodations available at the Dudley Zoo, ensuring that all visitors can enjoy a seamless and inclusive experience.

Accessibility Features at Dudley Zoo

Dudley Zoo is committed to providing a welcoming and accessible environment for visitors with disabilities. Here are some of the key accessibility features available:

Mobility Assistance

• Manual wheelchairs and electric scooters are available for hire at the main entrance, with a refundable deposit.
• Free disabled parking is provided, and drop-off points are located near the main visitor entrance.
• A land train is available to transport visitors up to the castle courtyard and back, with a luggage compartment for portable wheelchairs.

Sensory Accommodations

• Accessible toilets, including a Changing Places facility, are available throughout the zoo.
• Assistance dogs are welcome on site, except in animal contact areas.
• Sensory signs highlight potential busy areas, as well as those with strong smells or noise.
• Sensory bags, containing ear defenders and fidget toys, can be hired from the Safari Shop.

Inclusive Pricing and Policies

• A concessionary rate is available for disabled visitors.
• A complimentary ticket policy is in place for personal assistants.
• Specific quiet times are planned throughout the year to accommodate visitors with hidden disabilities.

Navigating the Zoo with Ease

The Dudley Zoo is designed with accessibility in mind, making it easy for visitors with disabilities to explore the various exhibits and enclosures.

Pathways and Surfaces

• The main roadways are wide with a tarmac surface, and the majority of the exhibits/enclosures are wheelchair accessible.
• However, some areas may have steps or steep paths, so it’s recommended to check the accessibility guide for specific information.

Sensory Considerations

• Glass doors have contrast markings, and some parts of the venue have low lighting.
• Installed hearing loops are available in Reception and the shop.

Planning Your Visit

To ensure a seamless and enjoyable visit, it’s essential to plan ahead.

Cost and Hours

• The cost of admission varies depending on age and whether a voluntary donation is included.
• Children with disabilities (without a voluntary donation) pay £13.55, and one free admission is provided for a carer with a full-paying disabled visitor.
• The zoo is open daily from 10 am to 5 pm, with extended hours during school holidays.

Accessibility Resources

• The zoo offers a social story to prepare guests for a visit, as well as an accessibility guide with detailed information on the available features and services.
• Visitors can also contact the zoo in advance to discuss their specific needs and requirements.

Conclusion

The Dudley Zoo Access Card is a valuable resource that ensures visitors with disabilities can fully participate and enjoy the wonders of the Dudley Zoo. By offering a range of accessibility features, sensory accommodations, and inclusive policies, the zoo is committed to creating an inclusive and welcoming environment for all. Whether you’re planning a family outing or a solo adventure, the Dudley Zoo is dedicated to making your visit a truly memorable and accessible experience.

References:
– Dudley Zoo & Castle – Accessibility Guides
– Dudley Zoo – Access Card
– Accessibility – Dudley Zoo and Castle
– wheelchair access – ZooChat
– Opening Times & Admissions – Dudley Zoo and Castle