Whipsnade Zoo, a part of the Zoological Society of London (ZSL), has a clear refund policy for different services and products offered at the zoo. From returns and refunds for the ZSL Shop to policies around event tickets, memberships, and more, this comprehensive guide covers all the essential details you need to know about the Whipsnade Zoo refund policy.

Whipsnade Zoo Refund Policy: Key Details

ZSL Shop Returns and Refunds

• You can return your item for a refund within 28 days of receiving your order.
• Items which have been personalized, such as animal adoptions, cannot be refunded.
• Delivery charges for unwanted items that have been returned cannot be refunded.
• The refund will be issued to the payment method used to place the original order.
• You will be responsible for the shipping costs to return non-defective items.

Education Tickets and Workshops

• Education tickets are non-refundable.
• Education workshops are charged at the following rates in addition to zoo entry:
• Free during the autumn term and first half of the spring term
• £45.00 per workshop with a 35-student max capacity and duration 1 hour max, for the rest of the academic year

Event Tickets and Experiences

• Tickets are non-refundable, non-exchangeable as per ZSL’s terms and conditions.
• A full refund will be made on open-ended vouchers, providing a date has not been booked and the voucher has more than three months until expiry.
• For experiences like Keeper for a Day, Photography workshops, London Zoo Lodges, a full refund or date change can be provided as long as it is a minimum of 2 months before the date of the experience.
• For animal adoptions, a full refund or date change can be provided as long as it is a minimum of 14 days before the date of the experience.

Memberships

• Memberships are non-refundable.
• If any person attempts to enter an Attraction with a ticket that has been resold without ZSL’s written consent, ZSL may refuse entry and no compensation is payable to that person by ZSL.

London Zoo Specific Policies

• Tickets are valid only for the date stated upon them.
• Tickets are non-transferable to other persons or other ZSL Zoos, and may not be resold without the prior written consent of ZSL.
• ZSL reserves the right, in its absolute discretion, to refuse entry into or remove from one of our Zoos, any person.

Exchanging the Purchaser’s Name

• The participant’s name can be exchanged providing ZSL is given a minimum of seven days’ notice.
• If the person who arrives does not match the name provided on our records, they will not be granted admittance to the experience.

By understanding the Whipsnade Zoo refund policy, you can plan your visit and make the most of your experience at this renowned zoological attraction. Whether you’re purchasing tickets, memberships, or other services, be sure to familiarize yourself with the relevant policies to ensure a smooth and hassle-free visit.

References:
– ZSL Shop Returns and Refunds
– Whipsnade Zoo Education Terms and Conditions
– London Zoo Frequently Asked Questions
– Whipsnade Zoo Frequently Asked Questions
– ZSL Terms and Conditions