Northumberland Zoo’s refund policy is a crucial aspect for visitors to understand before planning their trip. Whether you’re a regular visitor or a first-time guest, it’s essential to familiarize yourself with the zoo’s terms and conditions to ensure a smooth and hassle-free experience. In this blog post, we’ll dive deep into the details of Northumberland Zoo’s refund policy, covering everything from ticket cancellations to encounter bookings.
Northumberland Zoo Refund Policy: The Basics
Northumberland Zoo’s refund policy is outlined in their Terms & Conditions. The key points to remember are:
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Ticket Refunds: If the zoo has to close for health and safety reasons, such as extreme weather conditions, they will make reasonable efforts to provide an alternative booking date. However, no refund will be given for tickets that have not been used, and partially used bookings cannot be moved or refunded.
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Encounter Bookings: Encounters are non-refundable and valid for 12 months after purchase.
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Returned Cheques: If payment has been made by cheque and the cheque is returned unpaid, a fee of £10 will be charged.
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Carer Admission: For visitors requiring carers, one free carer is admitted per paying adult/child with proof of entitlement. Proof can be in the form of a Blue Badge, disability entitlement letter, or similar. Any additional carers must pay full admission.
Rearranging Your Visit
If you need to rearrange your visit due to unforeseen circumstances, you should contact Northumberland Zoo. However, it’s important to note that all tickets are non-transferable.
In the event that your preferred date is unavailable, Northumberland Zoo will make all reasonable endeavors to provide an acceptable alternative booking date.
Cancellation Policy
Northumberland Zoo’s cancellation policy is as follows:
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Participant Cancellation: In case of cancellation by participants, no refunds will be given. Participants can transfer to another event at least 48 hours prior to the event they want to cancel. Participants can only transfer to another event once; if they cannot attend the event transferred to, participants will forfeit the money paid. If the event transferred to is a higher price than the original event, the participant must pay the difference. If the event is a lower price, no refund of the difference will be given.
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Northumberland National Park Cancellation: In case of cancellation by Northumberland National Park, they will inform participants via email or telephone and offer either a refund or a transfer to another event.
Important Considerations
It’s important to note that all bookings are subject to availability and that Northumberland Zoo reserves the right to alter and amend their Terms & Conditions without prior notice.
Conclusion
Northumberland Zoo’s refund policy is designed to ensure a smooth and enjoyable experience for all visitors. By understanding the key details, you can plan your visit with confidence and make the most of your time at the zoo. Remember to always check the latest information on the Northumberland Zoo website and contact them directly if you have any questions or concerns.